SHIPPING

Your records will be packed with love and care. The order will be sent from Grainy Records to the delivery address indicated by the purchaser, unless we have a separate agreement. The purchaser will be charged for any additional costs that accrue, if the purchaser or other assigned person is not present at the indicated delivery address when the goods are delivered. Grainy Records is not responsible for lost or stolen mail. Any taxes, duties, fees, etc upon delivery are the responsibility of the buyer. Delivery dates are without commitment. If a delivery delay comes to our attention or a product is returned to us, we will notify you via email.

SHIPPING RATES

We typically ship orders within the European Union Standard Mail. If you would like registered mail with a tracking number within the European Union please drop us a line, as there might be an extra fee. All orders shipped outside the European Union are sent registered.

Please note that once a parcel is dispatched, Grainy Records cannot be held responsible for any uninsured, lost, or damaged packages that have not requested insurance or a tracking number at the time of ordering.

All prices are quoted in EUR (Euro).

AGREEMENT

When you place an order on the site you are agreeing to these terms and conditions.

RETURNS/FAULTY GOODS

We only replace items if they are defective. If you need to exchange it for the same item, send us an email at shop@grainyrecords.com including details of your name and order number. We cannot be held responsible for goods that may be lost or damaged during return shipping, so please ensure all items being returned are securely packaged with protective wrapping and clearly addressed. Any items not thoroughly packaged to avoid damage during transit will not be accepted, so please take care when posting. If the item is no longer available, we refund the purchase price provided.

CONTRACT CONCLUSION

All offers are subject to change and product availability. There is no requirement that purchase orders be accepted.